Frequently Asked Questions

Our US office is in Miami, Florida, and we also have offices in Australia and the UK. We work with clients worldwide, mostly by email, phone and video call.

No. All design and development is done by our in-house team, which keeps quality high and turnaround fast.

We've been designing websites and online stores since 2008 and have worked with more than 4,000 brands.

Shopify suits most small and growing stores because it's simple to run. Magento suits larger catalogs and custom requirements, and WordPress with WooCommerce suits content-led businesses. We'll recommend the best fit in a free consultation.

It depends on the size of the project. We send first design ideas within 2 to 3 days of planning, and your quote includes a clear timeline for the full build.

Yes. We build on easy-to-use platforms and show you how to manage products, pages and content without a developer.

Yes. All of our eBay store and listing designs comply with eBay's active content policy and are fully mobile responsive.

Every project is quoted to your needs, so you only pay for what you need. Send us a few details and we'll reply with a free, no-obligation quote.

No. Your quote lists everything included. If you ask for extra work later, we'll quote it before we start.

Unlimited design revisions are included until you're happy with the design.

Our refund policy explains when refunds apply and how to request one. You can read it in full on our Refund Policy page.

Yes. Every project includes 30 days of free support, and we offer ongoing maintenance plans after that.

Yes. We offer ongoing SEO and social media services to grow your traffic, rankings and sales.

Email info@thefoxweb.com or call (818) 963-9303. Our team provides 24/7 support across time zones.

Yes. We regularly take over, fix and improve websites and stores built by other developers.